1. Right of Return
Subject to the exceptions under 2.
If you have ordered a product that you wish to return, you may withdraw from the agreement and return the product to us within 14 days of receiving the shipping confirmation, regardless of your reasons for doing so, by notifying us clearly. This does not apply if you ordered a product that has been custom made for you.
During these 14 days, you agree to treat the product and its packaging with care and only unpack or use the product insofar as this is reasonably needed to determine the nature, characteristics or functioning of the product as you would be permitted to do in a store.
Any (mis)use of the product that is not reasonably needed, leading to the depreciation of the product can lead to your liability for the depreciation amount.
You agree to take reasonable care of the goods and to return all unwanted goods to us at your cost.
Once we have received the returned goods, we will reimburse you for the sum of the purchase price and standard delivery costs as soon as reasonably possible.
2. Exclusion to Right of Return
You may not return products that are sealed, for example in plastic, for health or hygiene reasons after opening or damaging their packaging. The nature of these products is such that they are not suitable for being returned once the packaging has been opened or damaged.
Face masks, disposable masks, protective masks, medical masks, surgical masks or respirators in particular may not be returned if the final packaging, which tends to be a transparent plastic packaging protecting them from external influences or contamination, has been opened.